Refund and Cancellation Policy

  • Custom Orders & Personalized Designs: Due to the custom-made nature of our vinyl decals and emblem overlays, all sales on custom or personalized designs are final once production has begun.

  • Cancellations: You may request a cancellation and full refund within 24 hours of placing your order, provided that work on your design or product has not yet started.

  • Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us at abbottvinylco@gmail.com within 48 Hours of delivery with clear photos of the issue. We will create and ship a replacement product completely free of charge, with the new item sent out within 4 business days of the reported issue.

Privacy Policy

Effective Date: September 23, 2026

Business Name: Abbott Vinyl Co.

Website: abbottvinylco.com

Contact Email: abbottvinylco@gmail.com

At Abbott Vinyl Co, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal details whether you shop with us online or purchase from us in person at local markets, pop-up events, or vendor venues.

1. Information We Collect

Information Collected Online & In Person:

  • Contact & Shipping Details: Name, email address, phone number, shipping address, and billing address.

  • Payment Data: Credit/debit card information processed securely at checkout (we never store raw credit card numbers on our local systems).

  • Order & Transaction Details: Product selections, custom customization requests, purchase amounts, and order history.

  • Digital Technical Data: IP address, browser type, device information, and browsing activity collected automatically when you visit our website.

2. How We Use Your Information

We use the information we collect to operate our small business and deliver your orders efficiently:

  • Order Fulfillment: Processing payments, custom order specifications, and packaging/shipping orders directly to your address.

  • Customer Communication: Sending order updates, tracking details, digital receipts, and responding to design or product inquiries.

  • Marketing & Updates: Sending occasional promotional messages, new collection drops, or local market appearance schedules (only if you explicitly opt-in or sign up for our newsletter).

  • Business Operations & Legal: Managing inventory, completing sales tax reporting, preventing fraud, and fulfilling accounting requirements.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share necessary data with trusted third-party service providers that enable us to run our online and in-person business:

  • Payment Processors: Point-of-sale (POS) and online payment systems (e.g., Square, Stripe, PayPal) to process card transactions securely.

  • Shipping & Delivery Partners: Postal and courier services (e.g., USPS, UPS, FedEx) to print shipping labels and deliver orders.

  • E-Commerce & Website Platforms: Digital platforms hosting our website, shopping cart, and customer communication tools.

All third-party partners are required to maintain strict data confidentiality and process your information solely to fulfill the services requested.

4. In-Person Data Collection (Markets & Events)

When you buy from us at in-person events or pop-up booths:

  • Point-of-Sale Transactions: Swiping, dipping, or tapping a card through our mobile card reader processes payment via our secure payment processor. Digital receipts (via SMS or email) are sent through the POS system at your request.

  • Email Sign-Up Sheets: Physical or digital sign-up sheets at our booth collect email addresses strictly for our store updates. You can opt out at any time.

5. Cookies & Tracking Technologies

Our online store uses cookies and similar tracking technologies to remember cart items, evaluate site traffic, and optimize your shopping experience. You can manage or disable cookies through your web browser settings.

6. Data Security

We implement appropriate physical, technical, and administrative measures to protect your personal details against unauthorized access, loss, or misuse. Payment card data handled during both online and in-person transactions is encrypted according to Payment Card Industry (PCI) compliance standards.

7. Your Rights & Choices

You have control over how your personal information is used:

  • Access & Updates: You can contact us at any time to review or update the personal information we have on file.

  • Marketing Opt-Out: Unsubscribe from promotional emails by clicking the link at the bottom of any marketing email or contacting us directly.

  • Data Deletion: You may request that we delete your personal information, provided it is not required for completed tax records or ongoing legal compliance.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

  • Email: abbottvinylco@gmail.com

  • Mailing Address: P.O. Box 1008 Cottage Grove, OR 97424